How can we help?

Contact support

Email us from the address connected to your rootd account. Include the device you use and a short description of the problem. Never send your password, a one-time sign-in code, or payment-card details.

Sign-in help

Tell us whether you use email, Google, Apple, or an anonymous trial account. If a sign-in link or provider window failed, include the time it happened and the exact message shown. We will never ask for your password or authentication code.

Trial and meal-plan help

rootd’s 14-day no-card trial begins only after your first usable meal plan is successfully saved. If a plan, shopping list, or prep guide does not load, contact us with the time and message shown so we can inspect the failure and help you recover.

App Store and Google Play purchases

Sign in to the same rootd account used for your purchase, then open You → Settings → Subscription → Restore Purchases. Use the Apple or Google account that made the purchase. Restoring does not combine separate rootd accounts. If access is still missing, contact support with your platform and build number, not payment details.

Apple App Store manages iOS payments and Google Play manages Android payments, including cancellations and payment methods. RevenueCat helps synchronize purchase and entitlement status with rootd; rootd does not store your full card number. Deleting your rootd account does not cancel either store subscription. Cancel through the store where you subscribed to prevent future renewal.

Manage Apple subscriptions

Report unsafe or inappropriate content

Recipes and plans may use automated processing. Stop and use your own judgment if guidance appears unsafe, conflicts with an allergy, or is otherwise inappropriate. Email us with the recipe or plan name and a description of the issue so we can review it promptly. Do not include sensitive health information you do not want us to receive.

Privacy and account requests

You can ask about your data or request account deletion by email. Our policies explain what we collect, what is deleted, and the limited records we may retain for billing or legal obligations.